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Job: Resident Service Coordinator II

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Title Resident Service Coordinator II
Categories Southern California
Position Type TEMP
Salary $20/ hour
Location National City
Job Information

FT, temp. Our client seeks a creative, engaging, and caring professional to oversee programming for a mix of formerly homeless clients. The Resident Services Counselor (RSC) is responsible for implementing and maintaining the day-to-day operations of the site-based Resident Services office. Responsible for service connection, groups and activities focused on community building, education, or skill development, crisis intervention, and housing retention. All services are provided within the context of harm reduction and within a Housing First model.

Essential Functions:

  • Create a warm and welcoming environment in the resident services office.
  • Provide housing retention services.
  • Provide service connection services.
  • Support implementation of resident service plans.
  • Coordinate/implement three weekly activities/groups focused on community building, skill building, and resident empowerment.
  • Provide services to residents using harm reduction principles.
  • Provide crisis intervention, conflict resolution and de-escalation services to residents.
  • Complete documentation per agency policy.


  • Two years of experience in the provision of social services, preferably in a supportive housing environment or equivalent experience working with homeless individuals and those experiencing substance use, mental health issues, and/or chronic medical issues.
  • Demonstrated ability to work independently.
  • Ability to provide effective services to diverse populations.
  • Excellent computer skills (Outlook, MS Word, Excel, Salesforce or other cloud based database).
  • Experience in crisis intervention, conflict resolution, and de-escalation.
  • Experience in organizing groups, group facilitation and group development.
  • Familiarity with community resources and service programs.
  • Strong interest in doing social justice advocacy.
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