Case Manager

This is FT temporary for a few months, starts ASAP.

Position Summary

Under supervision of the Program Manager, the Case Manager is responsible for the provision of case management and housing stabilization services to homeless Veteran families. The Case Manager provides a variety of services to address housing barriers and to increase housing stability, including service coordination to ensure that participants are connected to the VA and other necessary supportive services.

Essential Duties and Responsibilities

• Coordinate client intake process; conduct initial assessment and eligibility determination for all new client referrals; create and maintain new client files electronically.
• Provide street and venue-based outreach to homeless Veterans.
• Maintain a client case load as assigned.
• Provide intensive housing and vocational case management to Veterans and their families.
• Conduct home visits as assigned.
• Actively involve clients in the design and delivery of supportive services by ensuring they have an active voice in their goal/service plans.
• Collaborate with the Housing Navigator to maintain positive relationships with landlords.
• Develop individual budgets and service plans with each Veteran client.
• Provide service coordination and linkage including: Veteran Services Enrollment, crisis intervention, vocational and employment assistance, general health and dental services, income support and benefits, substance abuse treatments, mental health services and consumer and family involvement.
• Conduct weekly meetings with participants to identify short and long-term goals, money management, and employment/education issues.
• Assist participants in retaining housing and maximize their independence and self-sufficiency by providing linkage and referral to appropriate community services and resources.
• Provide crisis intervention as needed.
• Maintain and secure comprehensive case files; prepare and submit all programmatic reports as required.
• Provide information and recommendations to the Program Manager regarding program evaluation and modification to better meet client needs, community needs, funding requirements and agency Mission.
• Co-facilitate housing clinics, groups and other housing case management activities.
• Maintain HMIS database records, including client intakes, program entry and program exit; ensure that all data is entered into HMIS within 24 hours of service delivery.
• Adhere to laws regarding confidentiality and reporting requirements; maintain knowledge of HIPAA certification standards.
• Attend and participate in all staff meetings, trainings, and case conferences, as assigned.
• Complete and submit timesheets in a timely and accurate manner.
• Work within the framework of Insight Housing’s Code of Conduct.
• Perform other tasks as assigned by supervisor.

Qualifications, Skills and Abilities

• Bachelor’s degree in Social Services or related field, or equivalent combination of education, training, and experience.
• 2 years’ experience providing case management services. Prior experience working with Veterans, homeless and low-income individuals strongly preferred.
• Commitment to serving homeless individuals and Veterans. Have a clear understanding of PTSD, Traumatic Brain Injury, alcohol and drug dependency and other mental health issues.