Senior Case Manager

  • Direct Hire
  • Full Time
  • San Francisco
  • $31.50 USD / Hour


Case Managers will serve residents as part of the Support Services team at a designated housing site(s) to provide intensive social work and support services to the formerly homeless adults who reside there. Services include, but are not limited to, clinical assessment, supportive counseling and consultation with residents, community program and benefit referrals, support groups and community-building activities, as well as other general case manager responsibilities.


Successful candidates for Senior Case Manager positions must hold:

  • MA/MS + at least 2 years exp
  • BA/BS + at least 4 years exp
  • CHW cert / CADC + 4 years exp

Candidates with previous experience working with homeless and low-income individuals are preferred for this position and will be given first consideration. Given the specific needs of the residents we serve, candidates with direct work experience related to mental health, substance abuse, domestic violence, HIV/AIDS, and/or child welfare will also be given primary consideration.

Due to the amount of documentation and paperwork involved with ongoing service provision to residents, the candidates must have strong administrative and organizational skills. Computer skills are required. Strong interpersonal skills, a team approach, and the ability to communicate effectively both orally and in writing are essential.

Each Case Manager must be able to quickly assess and respond to a variety of situations, including medical emergencies, conflict resolution and intervention, as well as other resident emergencies. Candidate will have a working knowledge of crisis intervention techniques and implementation, as well as a strong knowledge of social services and mental health resources for low-income families. Also, the successful candidate will possess the ability to facilitate effective support groups and other group activities.


Must secure finger image screening and annual TB screening. Must be able to meet physical requirements of the position which may include long periods at a desk and/or computer workstation and lifting of up to 25 lbs. Must be able to show proof of COVID vaccination, including booster

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