Elder Care Program Manager – $1k hiring bonus!

$1k Hiring Bonus after 6 months probationary period. The Program Manager is responsible for day-to-day operations of the program. The program is a community-based care coordination program addressing service gaps related to poor health outcomes for Medi-Cal recipients. In addition to providing some direct care management, the program manager will participate in the development, implementation, and quality improvement for the program; will train, supervise, coordinate, and motivate the direct care staff; and perform related work as required.

Program Leadership and Development:

  • Leads planning and implementation of program
  • Monitors and evaluates effectiveness and efficiency of service delivery system, organizational structure, staffing levels, and other internal operations including identifying and recommending alternative approaches or improvements; implements revisions, adjustments and changes
  • Organizes and leads internal meetings and trainings, and participates in interdisciplinary team meetings
  • Supports program reporting needs.
  • Contributes to grant reporting and invoicing.

· Coordinates the development of relationships with other service providers and other community resources.

  • Maintains an awareness of state-level changes to the program and implements changes as needed

Direct Care Management:

· As needed and depending on staffing, conducts outreach to potential recipients, screening, conducting intakes and enrolling new participants, as well as providing care management as planned

· Maintains care management records, including assessments, home visits, person-centered care plans, periodic reassessments, and progress notes

Personnel Management and Coordination:

· Provides individual and team supervision, support and performance evaluations for assigned staff.

· Coordinates and supports the work of other staff across programs, ensuring consistent service delivery, procedures, and training.

Professional Conduct:

· Maintains confidentiality and treats participants and staff with dignity and respect at all times.

· Communicates effectively and respectfully with people from diverse racial, ethnic and cultural groups and from different backgrounds and lifestyles; demonstrates a knowledge and sensitivity to their needs. Understands and provides service from a person-centered perspective.


· MSW (related Master’s Degree considered)

· Knowledge of social work principles and practices, including care management techniques

· Sufficient knowledge of Santa Cruz County resources to fully address client needs, or ability to develop that knowledge quickly

· Understanding of social determinants of health

· Ability to make diligent and creative effort on assembling and following up on assessments and care management plans

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