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Job: Program Manager

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Title Program Manager
Categories Northern California
Position Type PERMANENT
Salary $70k – $85k
Location Hayward
Job Information

The program serves 40 adults, who have been diagnosed with serious mental illness. Participants receive intensive case management, psychiatric services, and housing. The team consists of a program manager, social workers, peer case manager, vocational specialist, housing specialist, administrative support specialist and a psychiatrist. These services will be mobile and will be able to go to where the client is located (mobile clinic, in-home, etc.). program is committed to “doing whatever it takes” and utilizing the creativity of an integrated service team.

 Provide leadership and supervision necessary to coordinate multi-disciplinary integrated service team.
 Coordinate the Wellness and Recovery Center office and staff needs that arise. Coordinate trainings, schedules, case loads, vacations, 24-hour rotation of emergency cell phone, etc. as part of administration of the program
 Provide support to staff when dealing with client crisis.
 Assist in developing materials, assessment tools, job descriptions, and other program processes/documents/tools.
 Ensure contract compliance and assist with reporting outcomes to funders.
 Maintain a case load of 4-7 participants. Provide wrap around case management services to individuals who have been diagnosed with a mental illness residing in permanent supportive housing. Collaboratively work with clients to develop their Wellness and Recovery plans. Utilize motivational interviewing techniques to explore participants’ substance abuse and encourage reduction and/or support to move towards abstinence.
 Maintain thorough and concise case notes. Submit logs and case notes into billing system.
 Work with Billing Coordinator and support staff to oversee MediCal billing to ensure that processes set forth by ACBHCS, DMH, and Medical is followed.
 Facilitate daily case conferencing meetings. Assist in coaching staff and in ongoing educational efforts.
 Develop and maintain professional relationships with other mental health and social service agencies.
 Assist in developing policy and procedures, services delivery, and other aspects of program.
 Provide outreach and engagement to clients, community agencies, and receive referral both over the phone and walk-ins. Complete initial assessment and referral assessment to enroll new participants in the program.
 Provide 24-hour on call crisis intervention coverage.

 MFT/LCSW preferred. MA/MS degree in Psychology, Human Services, Social Work, Sociology or related field required
 Must have a working knowledge of Psychiatric Disorders and a minimum 2 years of field experience working with people with co-occurring disorders and who have a history of homelessness.
 Must have at least 2 years of experience providing program coordination and staff supervision. Experience working in an Assertive Community Treatment program or Full Service Partnership program a plus.
 Knowledge and ability to implement the following evidence-based models; Psychosocial Rehabilitation, Harm Reduction, Housing First, and Motivational Interviewing.
 Ability to build supportive and respectful working relationships with participants diagnosed with a serious mental illness that instills hope and promotes self-determination using a strengths-based approach. Sensitivity to and understanding of the special needs of the homeless.
 Ability to work flexible hours, including some weekends and evenings. Ability to provide support to clinicians after hours and on the weekends who are carrying the after hour’s emergency phone.
 Must have reliable transportation, California Driver’s License and current and valid insurance.

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