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Job: Mandarin or Cantonese speaking Resident Service Coordinator

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Title Mandarin or Cantonese speaking Resident Service Coordinator
Categories Northern California
Position Type TEMP
Salary $22.65
Location Oakland
Job Information

FT temporary position

Key Duties & Responsibilities

·         Provide individual resident assistance, including support with applying and/or maintaining public benefits, maintaining housing stability, seeking employment, or budgeting.

·         Support residents with concerns about the property and neighbors, including mediation, crisis intervention, housekeeping issues, and housing re-certifications.  Receive and address referrals for support from Property Management team.  Collaborate with tenant case managers, if available.

·         Develop and maintain a service provider referral network.  Refer residents to address needs not covered by our team, and follow up on progress.

·         Host service partners that are relevant to resident needs at resident meetings or through group workshops.

·         Provide good customer service, acting courteously, compassionately, and responsively to all residents.

·         Recruit and build relationships with residents in an inclusive manner through door-knocking, one-on-one meetings, fliers, phone calls, and other methods as deemed effective. Facilitate planning, coordinate and host resident community engagement activities with a goal of building neighbor connectedness.

·         Build relationships with community based organizations and connect residents with engagement opportunities with local programs, events, and advocacy groups.

Required Knowledge, Skills, & Abilities

·         A minimum of two years of experience in basic social service delivery, with preference for experience in property-based social services.

·         Experience and proficiency in working in diverse, low-income communities with cultural competency and sensitivity, and inclusive practices.

·         Fluency in Cantonese and Mandarin speaking, reading, and writing are required.


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